Support Examples

Hey [Customer], I hope everything is going well with you and that you've had a great year navigating your product. I noticed that your annual subscription is expiring in two weeks. Are you interested in renewing your subscription? If you're weighing your options, I'd love to chat further with you to help you come to a decision. If you'd like to upgrade to a new product, we can discuss that, as well. I'm looking forward to hearing from you. Cheers, [Your name]
Hi [customer name] Just wanted to let you know that it’s time to renew your subscription. You only have a week left, s make sure your payment information is up to date and that you’ve selected “Auto-renew” in your account settings. [Screenshot or GIF of how to renew in their account settings] If there’s anything I can do for you or if you have questions about renewing your subscription, please let me know! Sincerely, [your name]
Hi (customer name) Thanks for getting in touch. Unfortunately, we can’t give our discount codes, because we always offer the lowest possible price to al of our customers. However, [secondary option]. I hope that helps. Let me know if you have any more questions or comments! Sincerely, [your name]