Support Examples

Hi [first_name], Thanks for contacting [company_name]! This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. During [business_hours] we do our best to reply as quickly as we can, usually within a couple of hours. Evenings and weekends may take us a little bit longer. If you have a general question about using [specific_product], you’re welcome to browse our [knowledge_base_link] for walkthroughs of all of our features and answers to frequently asked questions. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. We look forward to chatting soon! Thanks, [agent_name] and [agent_headshot]
Dear [First name], I’m so sorry for the confusion and frustration this has caused. As much as we rely on technology and training to provide customers with consistent, up-to-date information, we deeply regret when breakdowns like this occur. Here is the section of our return policy that addresses your original question about electronic product returns. [Screen capture] You can find our complete return policy here: [link]. Please feel free to reply to this email or call my direct line with any additional questions you might have. Also, I’ve made our corporate customer experience team aware of this issue so they can address any underlying problems and ensure our customers always have the right information. Once again, [First name], I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Sincerely, [Agent first name]
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HelpNinja