Support Examples

Hey [Customer], I'm [Your name], and I'm very excited to be your new Account Manager at [Your company]! I've heard great things about you from my teammates, and I'm hoping they've said some good things about me, too. My role will be to guide you through anything you need. If you ever have questions, run into problems, consider an upgrade or anything at all, I'm the one for the job. We will be working closely together, and I'll be helping you navigate your new product. I'm looking forward to meeting you. Shall we set up a time this week to catch up in person? Cheers, [Your name]
Hi [customer’s first name] I’m really sorry to hear that you’re leaving us! I understand your frustration with [cause of leaving], and I offer my sincerest apologies that we weren’t able to solve the issue. As much as we’d love to keep you as a customer, I understand your decision. Please let me know if you have any questions, comments, or further feedback. Sincerely, [your name]