Support Examples

Hey [Customer], I hope you're enjoying your brand-new product. I remember that you were torn between two versions, but I firmly believe you went with the perfect choice for you. If you're interested, I'd love to hear more about how you're liking the product. Let me know some pros and cons and if there's any way I can be of assistance to guide you through this process. I'm here for whatever you may need and look forward to hearing from you soon. Cheers, [Your name]
Hi [customer's first name]! Just wanted to check in to see if this issue has been resolved. Are you still having trouble with [short version of the issue]? If you are, let me know and I'll make sure it gets taken care of right away. If not, great! Just let me know and I'll close out this ticket so I can stop pestering you with emails. Thanks very much! [your name]
Hi [customer name] You’ve been using [your product] for a while now, and we’d love to hear your feedback. If there are any issues you’ve run into, please let us know so we can make sure you’re getting the most out of [your product]. If you’ve been enjoying [your product] , we’d really appreciate it if you left us a review! Online reviews are a big part of growing our business and reaching new customers, so we encourage customers to leave their honest feedback. Thanks very much! [your name]
Hi (customer name) I haven’t heard from you in a while, so I thought I’d check in. How are things going? How are your liking [your product]? Is there anything I can help you out with? As always, shoot me an email with any questions, comments, or feedback. Sincerely, [your name]
Hi (customer name) I just wanted to follow up on our conversation about [short version of the issue]. I think we got everything worked out, but I’d like to make sure that you’re satisfied with the resolution. Is there anything else I can help you out with? Sincerely, [your name]
Hi [customer name] Thanks for getting in touch, [feature request] is a great idea, and I’ve passed your recommendation along to our development team. I can update you when I hear back from them. In the meantime, I recommend [alternative solution]. Please let me know if you have other questions or feedback! Sincerely, [your name]
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HelpNinja