Support Examples

Hi [Customer], I'm so happy to hear that you're having a great experience implementing what you've learned with us in your company. Helping our customers help their customers has always been our goal. Since I've loved getting to work with you these past few months, I was wondering if there was anyone you know who might benefit in a similar way. It would be a pleasure to help them achieve their goals. I'm looking forward to it! Thanks, [Your name]
Hi [first_name], Thanks for contacting [company_name]! This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. During [business_hours] we do our best to reply as quickly as we can, usually within a couple of hours. Evenings and weekends may take us a little bit longer. If you have a general question about using [specific_product], you’re welcome to browse our [knowledge_base_link] for walkthroughs of all of our features and answers to frequently asked questions. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. We look forward to chatting soon! Thanks, [agent_name] and [agent_headshot]
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HelpNinja