Support Examples

Hi [Customer], Thank you so much for referring your friend [Friend's name] to us. I've loved getting to know them and do business with them. I'm so happy that you've stuck around with us for this long and brought your friend to share the experience with you. We're lucky to have you. Thanks again for being such a fantastic customer! Cheers, [Your name]
I noticed that you left a review on your interaction with me that mentioned that the solution I’d offered didn’t work for you, so I wanted to reach out and see if we could get it fixed. I know that you didn’t respond directly to my email and left a review instead. If you’ve decided that you don’t want to work through this any further, I totally understand. If that’s the case, please just ignore this email. Otherwise, could you let me know what steps didn’t work as expected? Once I have a bit more information, I’m happy to help get everything resolved for you. Thank you, [customer support]