Support Examples

Hi %{first_name}, First of all, thank you so much for checking out [company]! We too, are a small business and appreciate you checking in to see what options we have available. At this time, we do not offer any discounts or startup pricing plans. We’ve worked really hard to build the best product out there for small businesses to deliver awesome, personal customer support. We believe that Groove delivers so much value and you will feel that the investment pays itself off. Thanks again and we wish you the very best as your business grows. Cheers, [agent_name]
Hi (customer name) Thanks for getting in touch. I’d love to set you up with a discount of [amount] Just use this code when you’re checking out: [discount code] Let me know if you have any more questions! Sincerely, [your name]
Hi (customer name) Thanks for getting in touch. Unfortunately, we can’t give our discount codes, because we always offer the lowest possible price to al of our customers. However, [secondary option]. I hope that helps. Let me know if you have any more questions or comments! Sincerely, [your name]
I noticed that you left a review on your interaction with me that mentioned that the solution I’d offered didn’t work for you, so I wanted to reach out and see if we could get it fixed. I know that you didn’t respond directly to my email and left a review instead. If you’ve decided that you don’t want to work through this any further, I totally understand. If that’s the case, please just ignore this email. Otherwise, could you let me know what steps didn’t work as expected? Once I have a bit more information, I’m happy to help get everything resolved for you. Thank you, [customer support]