Support Examples

Hey [Customer], I'm sorry to see you go. Doing business with you these last four years have been great. I've learned so much from you and have made several updates to our products based on your thorough, thoughtful feedback. I appreciate everything you've done to make our company the best it can be. As you set onto a new path, don't forget about us! I'd love to hear about your successes in the future and the exciting growth your company inevitably will have. Please keep in touch. Good luck with everything! Cheers, [Your name]
Hi [customer’s first name] I’m really sorry to hear that you’re leaving us! I understand your frustration with [cause of leaving], and I offer my sincerest apologies that we weren’t able to solve the issue. As much as we’d love to keep you as a customer, I understand your decision. Please let me know if you have any questions, comments, or further feedback. Sincerely, [your name]
Dear [First name], I’m so sorry your order hasn’t arrived. I know how frustrating this must be. We certainly didn’t intend to add to your holiday stress. I’ve tracked the package via [carrier], and it’s currently listed as “[status].” If you’d like to check on its progress, here’s the link you can use: [link] Please contact me directly if your order hasn’t arrived within [time frame]. In the meantime, I will do everything I can to locate your package. Once again, [First name], I sincerely apologize for the inconvenience. Sincerely, [Agent first name]