Support Examples

Hey [Customer], I'm sorry to see you go. Doing business with you these last four years have been great. I've learned so much from you and have made several updates to our products based on your thorough, thoughtful feedback. I appreciate everything you've done to make our company the best it can be. As you set onto a new path, don't forget about us! I'd love to hear about your successes in the future and the exciting growth your company inevitably will have. Please keep in touch. Good luck with everything! Cheers, [Your name]
Hi [customer’s first name] I’m really sorry to hear that you’re leaving us! I understand your frustration with [cause of leaving], and I offer my sincerest apologies that we weren’t able to solve the issue. As much as we’d love to keep you as a customer, I understand your decision. Please let me know if you have any questions, comments, or further feedback. Sincerely, [your name]
Hi [Customer], I've processed your refund, and you should expect to see the amount re-appear in your bank account in the next couple of business days. I'm sorry to hear that you didn't love your new product. I completely understand that it isn't for everyone. If you're still on the search for the right choice for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, [Your name]
By
HelpNinja