Support Examples

Hi [first_name], Thanks for contacting [company_name]! This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. During [business_hours] we do our best to reply as quickly as we can, usually within a couple of hours. Evenings and weekends may take us a little bit longer. If you have a general question about using [specific_product], you’re welcome to browse our [knowledge_base_link] for walkthroughs of all of our features and answers to frequently asked questions. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. We look forward to chatting soon! Thanks, [agent_name] and [agent_headshot]
Hi (customer name) Sorry that [product name] didn’t work out for you. But we know it’s not perfect for everyone. We’ve processed your return, and you should be receiving your refund shortly. In the meantime, let me know if you have any questions, comments, or feedback. Sincerely, [your name]
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HelpNinja