Support Examples

Hi [Customer], I've processed your refund, and you should expect to see the amount re-appear in your bank account in the next couple of business days. I'm sorry to hear that you didn't love your new product. I completely understand that it isn't for everyone. If you're still on the search for the right choice for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, [Your name]
Hi (customer name) Sorry that [product name] didn’t work out for you. But we know it’s not perfect for everyone. We’ve processed your return, and you should be receiving your refund shortly. In the meantime, let me know if you have any questions, comments, or feedback. Sincerely, [your name]
Hi [name], Thanks for your note. I’m not sure I follow what you’re saying, any chance you could provide a little more detail? A screenshot would be super helpful as well. I’ll do my best to help. Thanks! [agent name]
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HelpNinja