Support Examples

Hi [Customer], Welcome to [Your company]! I'm so excited to have you join us. We're feeling pretty lucky that you chose us, and I just wanna say thank you on behalf of our whole company. To get you settled, I wanted to share with you some of our best resources so you can make the most out of your experience with us. Subscribe to our blog [add link] for some great tips and knowledge to be successful in your industry. Check out our Instagram [add link], Facebook [add link], and Twitter [add link] for your daily dose of industry news, advice, and behind-the-scenes looks. If you're interested in learning more about your product, feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can. Cheers, [Your name]
Hi (customer’s first name)! Thanks for joining the (your company) family! We’re very excited to have you here. We appreciate every single customer, and I want you to know that includes you. As a (your position), I’m here to answer your questions. So if you’re not finding something you need, or you’re not sure what to do next, just hit “Reply” and I’ll help you figure it out. Feel free to hit us up on Facebook (link) or Twitter (link). If you want a fast response, too. If you have any questions, comments, or feedback, just let me know. Sincerely, (your name)
Hi [customer's first name]! And welcome to [your company]. Since you're new around here, I thought I'd send over a few useful links. They'll help you get started with [your product] and make sure you get the most out of it as quickly as possible. Our FAQ [link] is a great place to find the answers to questions you might have as a new customer. Our blog [link] has some great ideas on how you can use [your product] to [do what your product does]. This video [link] walks you through setting up [your product] for the first time. The knowledge base [link] has the answers to all of your technical questions. And, of course, I'm always here to answer questions for you! If I can help in any way, don't hesitate to fire off an email. Sincerely, [your name]
[Customer], I am so sorry to hear that you were put on hold with a customer support rep for over twenty minutes. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate rep. We are prioritizing the malfunction you are facing in your software. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns. Best, [Your name]