Support Examples

Hi [Customer], I've processed your refund, and you should expect to see the amount re-appear in your bank account in the next couple of business days. I'm sorry to hear that you didn't love your new product. I completely understand that it isn't for everyone. If you're still on the search for the right choice for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, [Your name]
Hi (customer name) Sorry that [product name] didn’t work out for you. But we know it’s not perfect for everyone. We’ve processed your return, and you should be receiving your refund shortly. In the meantime, let me know if you have any questions, comments, or feedback. Sincerely, [your name]
Hi (customer name) I haven’t heard from you in a while, so I thought I’d check in. How are things going? How are your liking [your product]? Is there anything I can help you out with? As always, shoot me an email with any questions, comments, or feedback. Sincerely, [your name]
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HelpNinja