Support Examples

Hi [Customer], I've processed your refund, and you should expect to see the amount re-appear in your bank account in the next couple of business days. I'm sorry to hear that you didn't love your new product. I completely understand that it isn't for everyone. If you're still on the search for the right choice for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, [Your name]
Hi (customer name) Sorry that [product name] didn’t work out for you. But we know it’s not perfect for everyone. We’ve processed your return, and you should be receiving your refund shortly. In the meantime, let me know if you have any questions, comments, or feedback. Sincerely, [your name]
Hey [Customer], I'm [Your name], and I'm very excited to be your new Account Manager at [Your company]! I've heard great things about you from my teammates, and I'm hoping they've said some good things about me, too. My role will be to guide you through anything you need. If you ever have questions, run into problems, consider an upgrade or anything at all, I'm the one for the job. We will be working closely together, and I'll be helping you navigate your new product. I'm looking forward to meeting you. Shall we set up a time this week to catch up in person? Cheers, [Your name]