Support Examples

Hi [first_name], Thanks for contacting [company_name]! This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. During [business_hours] we do our best to reply as quickly as we can, usually within a couple of hours. Evenings and weekends may take us a little bit longer. If you have a general question about using [specific_product], you’re welcome to browse our [knowledge_base_link] for walkthroughs of all of our features and answers to frequently asked questions. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. We look forward to chatting soon! Thanks, [agent_name] and [agent_headshot]
Hi (customer name) I haven’t heard from you in a while, so I thought I’d check in. How are things going? How are your liking [your product]? Is there anything I can help you out with? As always, shoot me an email with any questions, comments, or feedback. Sincerely, [your name]