Support Examples

Hi [first_name], Thanks for contacting [company_name]! This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. During [business_hours] we do our best to reply as quickly as we can, usually within a couple of hours. Evenings and weekends may take us a little bit longer. If you have a general question about using [specific_product], you’re welcome to browse our [knowledge_base_link] for walkthroughs of all of our features and answers to frequently asked questions. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. We look forward to chatting soon! Thanks, [agent_name] and [agent_headshot]
Hi (customer name) So sorry that you’re having trouble with [issue]. I’d be happy to help resolve it and get you back on track. I just need a few more details to get started. Could you send me a few more details? [specific request here] What type of computer are you on? Which operating system version are you using? Were you doing anything in particular when the issue arose? The more information, the better! (it all helps me solve the issue for you faster.) If you have any other questions, please let me know. Looking forward to hearing back from you. Sincerely, [your name]