Support Examples

Hi [name], Thanks for your note. I’m not sure I follow what you’re saying, any chance you could provide a little more detail? A screenshot would be super helpful as well. I’ll do my best to help. Thanks! [agent name]
Hi (customer name) Thanks for your question about [topic]. This is a question we get a lot, so we published a [type of resource] that walks you through it from beginning to end. You can find it here: [link] If you have any other questions, feel free to reach out! Sincerely, [your name]
Hi [customer name], Thanks so much for emailing about this—I’m sorry to hear that you were caught off guard by our billing. I can totally get how it can be frustrating to receive a charge that you weren’t expecting, especially when you’ve just started to use our tool. Could you share a bit more information with me so that we can get to the bottom of this? For example, would you mind sending me the username associated with your account along with the date that you received the charge? Using that, I can take a look at our system and see how we can get this fixed for you. Thank you, [customer support]