Support Examples

Hey [Customer], I'm sorry to see you go. Doing business with you these last four years have been great. I've learned so much from you and have made several updates to our products based on your thorough, thoughtful feedback. I appreciate everything you've done to make our company the best it can be. As you set onto a new path, don't forget about us! I'd love to hear about your successes in the future and the exciting growth your company inevitably will have. Please keep in touch. Good luck with everything! Cheers, [Your name]
Hi [customer’s first name] I’m really sorry to hear that you’re leaving us! I understand your frustration with [cause of leaving], and I offer my sincerest apologies that we weren’t able to solve the issue. As much as we’d love to keep you as a customer, I understand your decision. Please let me know if you have any questions, comments, or further feedback. Sincerely, [your name]
  • Hey there - wanted to circle back with you on this to make sure my previous response was clear and that you didn’t have any follow-up questions.
  • Did that answer help, or are you looking for something else?
  • Just letting you know I’m still here and to give me a shout if you’re still running into any issues.
  • Just let us know if anything else comes up!
  • Let me know if that helps to clarify
  • Let me know if you have any other questions!
  • Is there anything else I can provide help with?
  • No rush but I am making sure we are still connected ?
  • No rush we are here if you need us
  • Just checking in to see if you had any questions for me. Let me know, I’m all ears.
  • Thanks for your note. I’m not sure I follow what you’re saying, any chance you could provide a little more detail? A screenshot would be super helpful as well.
  • Appreciate the additional context! Let me look into this further for you to see what makes the most sense here 🔍
  • Any additional context or clarity on your overall goal would be helpful so I can steer you in the right direction 👍
  • No problem at all. I’ll snooze our conversation until Monday and will put a note here for myself to follow up with the team for you.
  • Thanks for your patience with all of this. Let us know if you need anything in the mean time 👍
  • Nice work figuring that out! Was there anything else you had questions on?
  • Just to make sure I am on the same page
  • A screenshot might be helpful here 👍
  • Just wanted to check in to see if this issue has been resolved.
  • Are you still having trouble with [short version of the issue] ? If you are, let me know and I’ll make sure it gets taken care.
By
HelpNinja