Support Examples

Hi [Customer], Welcome to [Your company]! I'm so excited to have you join us. We're feeling pretty lucky that you chose us, and I just wanna say thank you on behalf of our whole company. To get you settled, I wanted to share with you some of our best resources so you can make the most out of your experience with us. Subscribe to our blog [add link] for some great tips and knowledge to be successful in your industry. Check out our Instagram [add link], Facebook [add link], and Twitter [add link] for your daily dose of industry news, advice, and behind-the-scenes looks. If you're interested in learning more about your product, feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can. Cheers, [Your name]
Hi (customer’s first name)! Thanks for joining the (your company) family! We’re very excited to have you here. We appreciate every single customer, and I want you to know that includes you. As a (your position), I’m here to answer your questions. So if you’re not finding something you need, or you’re not sure what to do next, just hit “Reply” and I’ll help you figure it out. Feel free to hit us up on Facebook (link) or Twitter (link). If you want a fast response, too. If you have any questions, comments, or feedback, just let me know. Sincerely, (your name)
Hi [customer's first name]! And welcome to [your company]. Since you're new around here, I thought I'd send over a few useful links. They'll help you get started with [your product] and make sure you get the most out of it as quickly as possible. Our FAQ [link] is a great place to find the answers to questions you might have as a new customer. Our blog [link] has some great ideas on how you can use [your product] to [do what your product does]. This video [link] walks you through setting up [your product] for the first time. The knowledge base [link] has the answers to all of your technical questions. And, of course, I'm always here to answer questions for you! If I can help in any way, don't hesitate to fire off an email. Sincerely, [your name]
Dear [First name], I’m so sorry we mixed up your order. I know a mistake like this can be very upsetting, especially at this time of year. I’ve double-checked your original order, and the correct items should arrive tomorrow via [carrier] (tracking number [#]). If you’d like to track the package, here’s the link you can use: [link]. I’ll follow up with you tomorrow to make sure you received the correct items. If you have any questions in the meantime, feel free to contact me directly. We do have one small favor to ask. Could you please return the unwanted items within the next [#] days? There should be an adhesive prepaid return label inside the box. If not, just click this link, print the form, and attach it to the box. You can drop the box off at any [carrier] location (click here to find the one nearest you). Once again, [First name], I sincerely apologize for the inconvenience. Sincerely, [Agent first name]
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HelpNinja